Template notice: This is a working draft written to cover the standard points a Nigerian cleaning-services business needs — it is not legal advice. Have it reviewed by a Nigerian-licensed lawyer before publishing, and confirm registration/compliance obligations with the Nigeria Data Protection Commission (NDPC) under the Nigeria Data Protection Act, 2023 (NDPA) before go-live.
1. Who We Are
D One House Nigeria provides residential and commercial cleaning services in Abuja, FCT, Nigeria. For the purposes of the Nigeria Data Protection Act, 2023 (NDPA), D One House Nigeria is the Data Controller for personal information collected through our website, WhatsApp Business account, phone lines, and booking forms.
Contact: [NIGERIA EMAIL] · [NIGERIA PHONE] · Abuja, FCT, Nigeria.
2. Information We Collect
- Contact details: name, phone/WhatsApp number, email address, and physical/estate address.
- Service details: property type, district, service requested, scheduling preferences, and any access or security notes you provide.
- Payment information: transaction references from Paystack or Flutterwave, or bank transfer confirmation details. We do not store full card numbers — card payments are processed directly by our licensed payment providers.
- Communications: messages sent via WhatsApp, email, contact forms, or phone, including any photos you share to help us scope a job.
- Technical data: basic website usage data (pages visited, device/browser type) collected through standard analytics tools.
3. How We Use Your Information
- To respond to enquiries, provide quotes, and schedule or deliver cleaning services.
- To process payments through our payment partners (Paystack, Flutterwave) or confirm bank transfers.
- To send booking confirmations, reminders, and service-related updates via WhatsApp, SMS, or email.
- To request feedback and reviews after a completed service.
- To improve our services and, where you have not opted out, to send occasional offers or updates.
- To meet legal, tax, and regulatory obligations under Nigerian law.
4. Legal Basis for Processing
Under the NDPA, we process your personal data on the basis of: your consent (e.g. when you submit a form or message us), the performance of a contract (delivering the cleaning service you booked), and our legitimate interests in operating and improving the business, balanced against your rights.
5. Sharing Your Information
We do not sell your personal information. We share it only with:
- Our cleaning staff and crew leads, to the extent needed to deliver your service.
- Service providers who support our operations, including our CRM/automation platform (GoHighLevel), payment processors (Paystack, Flutterwave), and communication platforms (WhatsApp Business/Meta).
- Government or regulatory authorities where required by Nigerian law.
6. Data Retention
We retain personal data for as long as necessary to provide our services, maintain business records, and meet legal/tax obligations, after which it is deleted or anonymized. You may request earlier deletion as described in Section 8, subject to any legal retention requirements.
7. Data Security
We apply reasonable technical and organizational measures to protect your information, including restricted access to client records and secure handling of payment references. No system is completely secure, and we encourage you to also protect your own account and device access.
8. Your Rights Under the NDPA
Subject to applicable exceptions, you have the right to:
- Know what personal data we hold about you and why.
- Request access to, correction of, or deletion of your personal data.
- Withdraw consent to marketing communications at any time (e.g. by replying "STOP" on WhatsApp/SMS or unsubscribing from email).
- Object to certain kinds of processing and request restriction of processing in some circumstances.
- Lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you believe your data has been mishandled.
To exercise any of these rights, contact us at [NIGERIA EMAIL].
9. Cookies & Website Analytics
Our website may use cookies or similar technologies for basic functionality and analytics. You can control cookies through your browser settings; disabling them may affect some site features.
10. Children’s Privacy
Our services are directed at adults arranging cleaning services. We do not knowingly collect personal data from children.
11. Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top will reflect the most recent version. Continued use of our services after changes take effect constitutes acceptance of the updated policy.
12. Contact Us
Questions about this policy or your data can be sent to [NIGERIA EMAIL] or via WhatsApp at [NIGERIA PHONE].